This is What They Said

“Damn that Autocorrect!”

I have, I must confess, used more colourful language than that when the autocorrect function on my mobile has transformed what I want to say into something else. We get so worked up when our words get distorted. But we do not always necessarily accord the same importance (and frustration) when the words of those we work with get changed in our writings. Strange, isn’t it?

“It’s ok. You can change these few words. Basically, this is what she meant.”
“It means the same. But this sounds better.”
“We are just summarising what they said. We are not changing it.”

I have agreed to some of these. Or rather allowed myself to let it go. But it isn’t right.

What children and people say matter. How they say it matters too. It may not always fit the neat ‘quotable quotes’ boxes that we want in our publications and websites. But if we want to come closer to our aims of being authentic and participatory, we have to let go of our urge to make what others say ‘presentable’. Each comment – whether considered clear or chaotic – is moulded by the unique experiences of that individual and articulated with that cadence of voice that only he/she possesses. Reflecting that voice, however it may sound, makes our collective work and the stories we tell about it real and impactful.

Maybe, even as we wage our bigger battles, we need to make sure that we don’t lose sight of these crucial fights too!

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Just Finish It

March 31st marks the end of the financial year for many. It also got me thinking about how a lot of assignments end. Very often, this is what happens.

Stage I: We are all really excited about this!
Someone wants to document the journey, achievements, challenges and learnings that emerged from a programme.  Failures (or, areas of improvement in NGO speak) are added. This last bit involves a certain amount of negotiation. The winning argument – we can say that we need to work on these aspects in the next phase! Anyways, so the team and the consultant hold one or more meetings. Everybody is brimming with ideas, excited and cooperative.

Stage II: Getting into it
The sense of enthusiasm is still palpable as more meetings are held to spell out the specifics, make field plans and other necessary arrangements. There is a deluge of documents. People are eager to share. Sometimes, this initial stage also brings in a sense of the people who inhabit this universe – who all need to be consulted, who will give feedback and, most importantly, who has the final say.

Stage III: The Actual Work
The blood, sweat and tears part starts. Interactions with participants, organisational staff and others occur. New leads emerge. Often, this adds new dimensions and enriches the documentation. Sometimes, this snowballing thing also threatens to snowball out of control! Timelines, costs and other factors have to be considered. After the fieldwork is completed, the consolidation and writing begins. First, draft outlines and then draft documents are shared.

Stage IV:  Close to the Finish Line
When we are really lucky, this stage (finalising with feedback) comes and goes quietly without causing any heartburn. The designated people provide feedback within the designated time frame. Further steps, especially where designing and printing are involved, occur seamlessly. There is more feedback. It is incorporated and we are done.

Stage V: It’s Not Over Yet!
Very often, stage IV begins to expand over space and time. In fact, it takes over our lives. We wait for feedback. Or, after we have incorporated all the feedback, there is more feedback. Or we spot mistakes that need to be corrected. When that is done, more mistakes surface. This is when we just want the assignment to end and to get our lives back. The only consolation are those words that capture a world of wisdom…This too shall pass!

And it usually does. Till it happens again.

There’s Something About Train Journeys

It can be full of surprises, adventurous and even exasperating (especially when delays occur). But there is definitely something about train journeys. In fact, travelling by train to various locations across the country for work constitutes one of the key perks of the job for me!

Of course, there are all kinds of journeys. There are those undertaken with professional acquaintances who turn into friends as we journey together. Conversations ebb and flow and programme framework and emerging effects are discussed with as much intent as the environment in which all this is done. And of course, the mandatory discussions on weather (it is going to be very hot this year) and politics (should not even start on that one) crop up. Other passengers also chip in and before you know there is a very busy collective dialogue happening! The required energy for these interactions comes from buying and consuming all kinds of stuff from the vendors who pass through. Well, one has to contribute to their livelihoods too!

There are train journeys where you are on your own. These journeys help in catching up on sleep or work (and sometimes both). They also offer that valuable sliver of time to start or return to that book that needed to be read. We may sometimes stumble into an introspective space. And not having mobile network during such times is a good thing!

The people in the compartment become our universe for that time. Men, women and children from different backgrounds travelling to different destinations for different purposes – one becomes a part of this rich drama. Both the diversity in our conditions and the overarching commonality of human experience become visible.

And then we arrive at our destinations. Usually, for me, this is followed by landing up at a hotel, freshening up quickly, grabbing a bite and then  plunging into work. Unless of course, the Indian Railways chooses to rearrange the (much emailed upon and finally agreed on) schedule because we reach in time for dinner instead of breakfast. Well…that is a story for another time!

The Top Five … Reactions to being a Consultant

Here’s a list of another kind – the top five statements that I get to hear the most.

Number 5:  You don’t have to report to anybody!
This is partly correct. Yes, I am my own boss. But then things like nodal/contact persons, seniors (“we have to consult them you know”) and feedback exist. Let’s just say…it is complicated!

Number 4: You don’t have to do that 9-5 thing.
I am happy about this. But then, on the flipside, distinctions between day and night and weekdays and weekends and holidays and other days can get blurred very easily while chasing deadlines. Moreover, there are expectations that, as a consultant, you will manage to deliver on time no matter what! “The world is on a seven day break. But then we had agreed on that date for finalising this. Remember?” And then you kick yourself for being a conscientious professional and not slipping in 1-2 days of leeway (and recovery from holiday) time!

Number 3: You can choose what you want to do.
Our lives are a curious mix of choices and chances and compulsions. Being a consultant doesn’t change that completely. So, there are some assignments you do because you want to and some because you have to.

Number 2: Don’t you miss working in an office, having colleagues and all that?
As a consultant, you work closely with various teams across organisations and locations. So, the scope for meaningful interactions is always present. You can also hear all the office gossip without really being affected by it (unless it directly concerns you)! Of course, there are no official support structures and systems to always fall back on. So, there are pluses and minuses (including numbers 3-5). Anyways, it has worked for me for the last 8-9 years.

And the Number 1: So, what do you do exactly?
To be fair, just saying ‘consultant’ probably does not make much sense. But then in my case adding the words ‘process documentation and knowledge management’ doesn’t usually help either! And then – ‘for the development sector’ does the rest! Some smile knowingly and desist. The more hardy and curious kinds ask more questions. I guess that is social work too…clarifying about social work!

Insights from 2016: The Abridged Version

So, it is the season to be merry. It is also that time when we become  reflective as we look back on the year, on the triumphs and trials, the expected and unexpected. So, what did all the assignments and other professional engagements in 2016 teach me? Here are the highlights!

*We bring all of ourselves to our work, even the parts we are not aware of. It is worthwhile to figure out what these parts are and how they influence our perceptions and performance.

*Being participatory will bring on headaches. But it is absolutely worth it. It will yield benefits that we have not even thought of.  

*Going beyond the ‘quotable quotes’ kind of lines from children and people in publications is difficult. Sometimes, very few even expect you to! But we need to fight this battle too – of ensuring that we present what we hear and experience.

*It is ok to make mistakes and fail. The important thing is to learn from the experience. The more important thing is to be able to apply those learnings (and we can then reach the hallowed lessons learnt stage!)

*Sometimes, a dream runs its course. We or our circumstances change. Or both. Sometimes, it is just time to move on…in a different direction.

*Believe in causes. And professional commitments and deadlines. And self care.

 

What’s In A Number?

We are surrounded by isms. I had always thought that I was immune to at least one of them – aegism. And then I was proved wrong. And I guess I fell for some other stereotypes too!

I was on an assignment facilitating development of Child Protection Policies for a host of faith based organisations across multiple states in India. This had taken me to a location straddling the borders of New Delhi and Haryana. It was an interesting group of participants encompassing various domains,  levels , backgrounds, experience and educational qualifications. The age range was 17 to more than 60 years. All this was intentional since we hoped to initiate a dialogue on child protection which could travel beyond the usual senior management and head office fixations. It did make my life difficult as I had to ensure that the entire training was in Hindi and participatory, that there were no power points and that people could move collectively as we drafted the organisational policy together.

This varied and very interesting group of participants included women from the local communities who supported self help group and livelihood related initiatives. One of them – fondly called chachi (aunty; the term is used for father’s younger brother’s wife) – was definitely in the 60-70 year range. She was the oldest participant. And she proved to be the most enthusiastic one!

Some of the younger participants (positioned at office and community locations) were quite active, particularly in the group work sessions. I had expected that. But the consistent interest of chachi blew me away. She would push other participants to focus on the task at hand in all the group work exercises. She possibly took down almost every word I spoke!

On the first day, she had been hesitant in asking me when she didn’t understand anything.  Though I encouraged her, she chose to turn to the participants sitting next to her. By days two and three, she was making her opinions abundantly clear including when she was feeling sleepy!  She definitely made our daily feedback sessions more lively and real.

I have always believed that each individual has strengths and capacities and can contribute. But during the workshop, my surprise at her participation made me realise that I had possibly started with a somewhat limited perception of who she was, what she could be interested in and what she could do.  By day four, I stood corrected. And humbled.

Saying Goodbye

A recent cleaning spree in the house revealed a sheath of papers that stopped me in my tracks. It was the report on the last day of fieldwork done in my first year of studying social work years ago. I didn’t know that I had held on to this while cities (and addresses) and phases of life passed by. It took me back to that day. Two of us had been placed with an organisation working with children living in and around a railway station. And on that day, we had planned to buy gifts and snacks and have a little party at a home for children run by the organisation. How we had planned…the interactions with the children and the staffs that day…us being smeared with colours and dragged into some fierce dancing (the next day was Holi and we were possibly infected by that spirit)! But what also stood out, as I read those pages, was this unmistakable sense of sadness (and discomfort) at saying goodbyes.

In fact, the goodbyes were captured in the writing. And those images rose again in front of me. Chatting with the women who cooked and helped at the home and them turning silent when I said we won’t be coming again. Some children refusing to come near us that day. One child in my group work session avoiding to look at me. Overhearing another child telling his peers vehemently – They will never come again. One child, in the end, coming up to shake hands and then smiling shyly and saying – Thank you.

Nothing really prepares us to say goodbye. To any one. In any form. We were student social workers then and possibly had even lesser idea of how to handle gradual disengagement. Even now, after more than a decade in the social work sector, I am not sure if we have a better understanding of how to actually ‘phase out’ of the lives of programme participants in a sensitive and judicious manner. Do we, ourselves, always manage to accept it and prepare for it? Do we ever manage to prepare the other actors involved? Of course, this is a complicated area with emotions, personal and professional relationships, project timelines and budgeted activities (and lack of them after a point!) involved.

My younger student social worker self had stumbled upon one important realisation though – if we accept the intrinsic dignity of an individual, that entails keeping them informed. This includes preparing them (and ourselves) of the prospective transitions- of the equations that should change with time and the eventual goodbye.